Support

Support Your Customers with Zoho One

Zoho One gives your support team a comprehensive set of tools to field support requests across channels, resolve problems quickly, and improve customer satisfaction.

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Support Customers Across Channels

Email

Create email support aliases for a professional look.

Phone

Bridge your help desk with your phone system.

Social Media

Turn social media posts into support tickets.

Live Chat

Chat with customers and website visitors online.

Self-service

Empower customers with self-service support resources.

Remote Assistance

Take control of your client’s desktop to solve problems remotely

Improve Your Support Process

Support Process Automation

Define and automate your support process with Blueprint

Business Intelligence

Track ticket resolutions times, customer satisfaction, and other KPIs.

Improve Customer Happiness

Artificial Intelligence

Speed up response and resolution times with artificial intelligence.

CRM

Use sales and purchase data for superior support experiences.

Team Communication

Chat 1-on-1 and within channels to find answers for customers quickly.